Raleigh, North Carolina * Phone: 919-438-1133
We would also love to hear from you and welcome any questions you may have. If you are looking for something specific and don’t see it within our shop, please drop us a line. We promise we’ll return your email within 24 hours and we’ll search high and low until we find just the right piece for you.
Beyond accepting credit cards as payment, we also offer a layaway plan where we will break-up the payment of your item into three (3), six (6) or twelve (12) monthly payments (payment terms vary by piece). Please message us for additional details about setting up a layaway. It can all be conducted right here automatically on the website or we can help you with it over the phone. No refunds will be given on funds for incomplete layaway purchases not paid for in full by the time due.
Our special super power is helping you find exactly what you’re looking for. If we don’t have just what you want in the shop or studio currently, we will search high and low until we find it. Looking for an amazing Art Deco engagement ring? We can do that. How about a Georgian intaglio brooch? Absolutely. And everything in-between. However, once we have found your piece and made the purchase on your behalf, you are committed to the piece and we require payment in full within 24 hours. We will do everything in our power to make sure you’re happy with it, but special orders are not refundable.
Because we want your purchase to arrive safely at your door, we ship USPS Priority Mail (inside the US; we ship DHL for orders outside of the United States), in some cases we will require a signature upon delivery and we also insure your shipment against any possible loss. As a result, the charges associated with shipping jewelry are often higher than if you were ordering a pair of jeans or a new eye shadow palette. We do our best to find economical methods and to try to balance safety and security with cost.
While we don’t expect any issues, KC & Co. is not responsible for any items lost during shipping and no refunds will be given for misplaced or shipper damaged items. We will, however, do our best to help you and/or the shipper locate any lost parcels and if that’s not possible, we’ll work with you, our insurance and the carrier to obtain payout to replace the item(s).
If you are purchasing outside of the US, our carrier of choice is DHL. Given that we have little control over a shipment once it has left our shores, no refunds will be given for shipper misplaced items and a signature will be required for delivery. While we don’t expect any issues, Katie Callahan & Co. is not responsible for any items lost or damaged during shipping and no refunds will be given.
Please note: To protect our customers and ourselves from those attempting fraudulent purchases using stolen credit cards, all orders will be required to be shipped to the billing address on file with your credit card company and any orders over $300 will need to be signed for at the time of delivery. Should you wish to have your order shipped to a different address from your billing address, please call our shop for assistance: 919-438-1133.
It’s our hope that you are thrilled with your purchase! If you feel that it is not as it was represented, we will happily exchange your purchase for something else from our shop. We ask that you contact us within 24 hours of receiving your item to discuss an exchange. Since vintage pieces are almost always one of a kind and we are not able to manage the care of pieces once they leave our hands, we do not offer refunds on vintage and antique purchases.
This privacy notice discloses the privacy practices for www.katiecallahanandco.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information:
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
In order to order from this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests:
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
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