We’d love to have you visit us in our Downtown Raleigh Studio! We’re located in The Carter Building at 14 Glenwood Ave., Studio 28, Raleigh, North Carolina. Use the contact us button at the bottom of the page to schedule an appointment to visit with us, view our inventory and tell us all about what you’re looking for or have us review pieces that you’re looking to move along to their next owner. We’re always happy to talk jewelry over a glass of wine, champagne, a craft brew or a cup of coffee.
Visit our showroom:
Monday: Closed
Tuesday – Thursday: By appointment
Friday: 11a – 7p (9:30p on First Fridays)
Saturday 11a – 5p
Sunday 1p – 5p
14 Glenwood Ave, Studio 28 * Raleigh, NC 27603 * Phone: 919-438-1133
We would also love to hear from you and welcome any questions you may have. If you are looking for something specific and don’t see it within our shop, please drop us a line. We promise we’ll return your email within 24 hours and we’ll search high and low until we find just the right piece for you.
Shop Policies
Layaway
Beyond accepting credit cards as payment, we also offer a layaway plan where we will break-up the payment of your item into three (3), six (6) or twelve (12) monthly payments (payment terms vary by piece). Please message us for additional details about setting up a layaway. It can all be conducted right here automatically on the website or we can help you with it over the phone. No refunds will be given on funds for incomplete layaway purchases.
Special Orders
Our special super power is helping you find exactly what you’re looking for. If we don’t have just what you want in the shop or studio currently, we will search high and low until we find it. Looking for an amazing Art Deco engagement ring? We can do that. How about a Georgian intaglio brooch? Absolutely. And everything in-between. However, once we have found your piece and made the purchase on your behalf, you are committed to the piece and we require payment in full within 24 hours. We will do everything in our power to make sure you’re happy with it, up to and including exchanging it for another piece if you’re not satisfied, but we aren’t able to put special orders on layaway at this time.
Shipping
If you’re in the Raleigh/Durham area, feel free to stop in to pick up your items (check local pickup at the time you place your order). We do our best to get your items shipped out to you quickly and safely. If you have a special date or need rush shipping, there are rush options when checking out, or feel free to reach out to us for help. Items being shipped within the US are usually shipped USPS Priority Mail Express, and include the provided insurance of $100. Should you wish to have your package insured for the full replacement amount of your purchased piece(s), please contact us prior to purchase for assistance. While we don’t expect any issues, KC & Co. is not responsible for any items lost during shipping and no refunds will be given for misplaced or shipper damaged items.
If you are purchasing outside of the US, our carrier of choice is DHL. Just as with our domestic shipments, no extra insurance is provided beyond what the carrier includes. Given that we have little control over a shipment once it has left our shores, we require that international buyers insure their purchases for the full purchase price. We’re happy to help you secure additional shipping insurance for your purchase – just contact us prior to buying. While we don’t expect any issues, Katie Callahan & Co. is not responsible for any items lost or damaged during shipping and no refunds will be given. We will, however, do our best to help you and/or the shipper locate any lost parcels.
Please note: To protect our customers and ourselves from those attempting fraudulent purchases using stolen credit cards, all orders will be required to be shipped to the billing address on file with your credit card company and any orders over $500 will need to be signed for at the time of delivery. Should you wish to have your order shipped to a different address from your billing address, please call our shop for assistance: 919-438-1133.
Returns
While it’s our hope that you are thrilled with your purchase, if you are unhappy with your item or feel that it is not as it was represented, we will cheerfully accept your return within seven (7) business days. Please contact us prior to returning your item, so that appropriate arrangements can be made and instructions given. You will be asked to provide shipping insurance for the full replacement value of the item and all materials and boxes will need to be returned, as well.